Amazon Web Services

Amazon Connect now provides screen recording for agents using ChromeOS devices making it easier for you to help improve their performance. With screen recording, you can identify areas for agent coaching (e.g., long contact handle duration or non-compliance with business…

AWS Parallel Computing Service (AWS PCS) now enables you to modify and update key Slurm workload manager settings without rebuilding your cluster. You can now adjust essential parameters including accounting configurations and workload management settings on existing clusters, where previously…

Today, we’re announcing the integration of Amazon Neptune Database with GraphStorm, a scalable, open-source graph machine learning (ML) library built for enterprise-scale applications. This brings together Neptune’s OLTP (Online transaction processing) graph capabilities with GraphStorm’s scalable inference engine, making it…

Amazon Managed Streaming for Apache Kafka (Amazon MSK) has added support for Express brokers in eight additional AWS Regions: AWS GovCloud (US-West), AWS GovCloud (US-East), Asia Pacific (Jakarta), Asia Pacific (Melbourne), Asia Pacific (Osaka), Europe (Zurich), Israel (Tel Aviv), and Asia…

Starting today, Amazon EC2 Instance Connect Endpoint supports Internet Protocol Version 6 (IPv6) connectivity. Customers can now configure EIC Endpoints to be dual-stack or IPv6 only to connect to instances with IPv6 addresses. EC2 Instance Connect helps customers have SSH…

Amazon Connect, the cloud-based contact center service from AWS, now supports Get Customer Input and Store Customer Input flow blocks for outbound voice whisper flows. The Get Customer Input flow block allows a prompt to be played to a customer…