Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733]

Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733]

Message ID: MC1265733 We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?The Unified Suggested Next Actions framework provides…
(Updated) Copilot entry point changes in Word and handoff to Agent in chat [MC1240704]

(Updated) Copilot entry point changes in Word and handoff to Agent in chat [MC1240704]

Message ID: MC1240704 (Updated) Updated March 27, 2026: We have updated the timeline. Thank you for your patience. [Introduction]We are updating the entry points for Copilot in Word to provide a clearer, more consistent, and more intuitive experience. These changes unify…
(Updated) Microsoft Teams: Code block line numbers and improved keyboard accessibility [MC1240703]

(Updated) Microsoft Teams: Code block line numbers and improved keyboard accessibility [MC1240703]

Message ID: MC1240703 (Updated) Updated March 27, 2026: We have updated the timeline. Thank you for your patience. [Introduction]We’re introducing improvements to the code block experience in Microsoft Teams Compose. These updates make reading, sharing, and referencing code more efficient by…
(Updated) Targeted file and folder restores in Microsoft 365 Backup [MC1245216]

(Updated) Targeted file and folder restores in Microsoft 365 Backup [MC1245216]

Message ID: MC1245216 (Updated) Updated March 27, 2026: We have updated the timeline to reflect that this feature has launched early. Thank you for your patience. [Introduction] Microsoft is introducing granular restore capabilities in Microsoft 365 Backup, allowing administrators to browse,…