Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use callback insights to optimize contact center operations [MC1265701]
Message ID: MC1265701 We are announcing the ability to use callback insights to optimize contact center operations in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This feature provides…
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![(Updated) Copilot entry point changes in Word and handoff to Agent in chat [MC1240704] 4 (Updated) Copilot entry point changes in Word and handoff to Agent in chat [MC1240704]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18068537-1024x683.webp)
![(Updated) Microsoft Teams: Code block line numbers and improved keyboard accessibility [MC1240703] 5 (Updated) Microsoft Teams: Code block line numbers and improved keyboard accessibility [MC1240703]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-seatizen-co-170969-557782-1024x683.webp)
![(Updated) Targeted file and folder restores in Microsoft 365 Backup [MC1245216] 6 (Updated) Targeted file and folder restores in Microsoft 365 Backup [MC1245216]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-freestockpro-319975-1024x683.webp)