Dynamics 365 Contact Center – Select a representative automatically in consult to queue [MC1163735]

Dynamics 365 Contact Center – Select a representative automatically in consult to queue [MC1163735]

Message ID: MC1163735 We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?When service representatives select a…
Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh [MC1163732]

Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh [MC1163732]

Message ID: MC1163732 We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?With this feature update, sessions and…
(Updated) Multiple account access to Copilot in Microsoft 365 desktop and mobile apps [MC981462]

(Updated) Multiple account access to Copilot in Microsoft 365 desktop and mobile apps [MC981462]

Message ID: MC981462 (Updated) Updated October 1, 2025: Today we announced multiple updates to our Microsoft 365 subscription lineup for individuals. Multiple account access allows individuals with these subscriptions to access Microsoft 365 Copilot value while at work through the…
(Updated) Microsoft Copilot dashboard (in Viva Insights): New benchmarks to compare Copilot usage across organizations [MC1146816]

(Updated) Microsoft Copilot dashboard (in Viva Insights): New benchmarks to compare Copilot usage across organizations [MC1146816]

Message ID: MC1146816 (Updated) Updated October 1, 2025: We have updated the timeline. Thank you for your patience.We’re introducing Benchmarks in the Microsoft Copilot dashboard (in Viva Insights). This new feature enables organizations to compare Copilot usage internally across cohorts…