![Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-steve-12891176-1024x683.webp "Dynamics 365 Customer Service & Dynamics 365 Contact Center - Set up microphone connection on representative sign-in [MC1138823] 1")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]
Message ID: MC1138823 We are announcing the ability to enable service representative's microphones to be connected prior to calls beginning in Dynamics 365 Contact Center. This feature is currently available in preview.How does this affect me?This option helps reduce latency…
![Outlook: External tag in profile cards [MC1138799]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-icesky08-1294229-1024x683.webp "Outlook: External tag in profile cards [MC1138799] 2")
![Viva Engage: Public discussions now available in Workplace Search and Copilot Search [MC1138788]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-17485657-1024x683.webp "Viva Engage: Public discussions now available in Workplace Search and Copilot Search [MC1138788] 3")
![Microsoft Dataverse – Test Power Apps with the test engine [MC1138787]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-olly-3762371-1024x683.webp "Microsoft Dataverse - Test Power Apps with the test engine [MC1138787] 4")
![Unread News Notifications in Viva Connections [MC1138793]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-cottonbro-5473955-1024x683.webp "Unread News Notifications in Viva Connections [MC1138793] 5")
![Microsoft Viva Insights: New Power BI report for Microsoft 365 Copilot agent metrics [MC1138791]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-karolina-grabowska-4199098-1024x683.webp "Microsoft Viva Insights: New Power BI report for Microsoft 365 Copilot agent metrics [MC1138791] 6")