(Updated) Microsoft Teams: New slash command in compose to create workflows [MC1254553]

(Updated) Microsoft Teams: New slash command in compose to create workflows [MC1254553]

Message ID: MC1254553 (Updated) Updated March 30, 2026: We have updated the content. Thank you for your patience. [Introduction]We’re introducing a new slash command, /createworkflow, in the Microsoft Teams message compose box. A workflow is an automated process that handles repetitive…
Dynamics 365 Contact Center – Consent-Based Recording for Voice Interactions [MC1265742]

Dynamics 365 Contact Center – Consent-Based Recording for Voice Interactions [MC1265742]

Message ID: MC1265742 We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk during customer voice interactions. This feature captures explicit customer consent at the start of calls with voice agents.…
Dynamics 365 Customer Service – Simulate case‑resolution flows before production [MC1265750]

Dynamics 365 Customer Service – Simulate case‑resolution flows before production [MC1265750]

Message ID: MC1265750 We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?This feature enables you to validate Case Management…