Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Message ID: MC1163794 We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer Service.…
New support for HR and employee profile data in Microsoft 365 Copilot connectors [MC1163760]

New support for HR and employee profile data in Microsoft 365 Copilot connectors [MC1163760]

Message ID: MC1163760 [Introduction] We're introducing enhanced Microsoft 365 Copilot connectors for people data to help organizations enrich Microsoft 365 people profiles with authoritative information from external systems. This update improves Copilot’s ability to deliver contextually relevant and personalized responses…
Outlook for Android will require Android 10.0 or higher starting January 2026 [MC1163756]

Outlook for Android will require Android 10.0 or higher starting January 2026 [MC1163756]

Message ID: MC1163756 [Introduction] To maintain app performance, security, and compatibility across devices, Outlook for Android will no longer support Android 9.x or earlier versions starting January 2026. This change aligns with Microsoft’s regular operating system (OS) support evaluations and…