Dynamics 365 Contact Center – Update default Messaging Queues assignment strategy – Least Active [MC1181931]
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Dynamics 365 Contact Center – Update default Messaging Queues assignment strategy – Least Active [MC1181931]

Message ID: MC1181931 (Updated) We are announcing the ability to update the default Message Queues assignment strategy to "least active" in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me?…
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Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions [MC1191196]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions [MC1191196]

Message ID: MC1191196 We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This feature will reach general availability on December 31, 2025. How does this affect me? This feature enables…
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Dynamics 365 Project Operations – Edit per diem transaction date, exchange rate in expense management [MC1191197]
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Dynamics 365 Project Operations – Edit per diem transaction date, exchange rate in expense management [MC1191197]

Message ID: MC1191197 We are announcing the ability to edit transaction dates and exchange rates for per diem expenses to improve flexibility and accuracy in expense reporting, in Dynamics 365 Project Operations. This feature will reach general availability on December…
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Dynamics 365 Project Operations – Enable on-account transactions with project category support [MC1190099]
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Dynamics 365 Project Operations – Enable on-account transactions with project category support [MC1190099]

Message ID: MC1190099 We are announcing the ability to assign project categories to on-account transactions, enabling posting to specific financial accounts for improved reporting and transparency in Dynamics 365 Project Operations. This feature will reach general availability on December 26,…
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Dynamics 365 Project Operations – Split credit card transactions in Expense Management [MC1190094]
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Dynamics 365 Project Operations – Split credit card transactions in Expense Management [MC1190094]

Message ID: MC1190094 We are announcing the ability to split credit card transactions in Expense Management even when policy violations or missing mandatory fields exist, in Dynamics 365 Project Operations. This feature will reach general availability on December 26, 2025.How…
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