Dynamics 365 Apps

Message ID: MC1239656 We are announcing the ability to leverage rich media messaging across channels in Dynamics 365 Contact Center. This feature will reach general availability on March 30, 2026. How does this affect me? With this feature, admins can…

Message ID: MC1239651 We are announcing the ability to view approvals of different types more clearly by using the enhanced UI in Dynamics 365 Project Operations. This feature will reach general availability on March 31, 2026. How does this affect…

Message ID: MC1238923 We are announcing the ability to record and review full-screen representative activity in Dynamics 365 Customer Service. This feature will reach general availability on March 27, 2026.How does this affect me?This feature records full‑screen representative activity during…

Message ID: MC1237630 We are announcing the ability to improve usability and streamline the expense submission experience in Dynamics 365 Project Operations. This feature will reach general availability on March 25, 2026. How does this affect me?These mobile app enhancements…

Message ID: MC1237595 We are announcing the ability to define evaluation criteria in a selected language and receive evaluation results in that same language in Dynamics 365 Customer Service. This feature is now available.How does this affect me?With this feature,…

Message ID: MC1234588 We are announcing the ability to use Quality Evaluation Agent (QEA) for Bulk Case Evaluation in Dynamics 365 Customer Service. This feature will reach general availability on March 20, 2026. How does this affect me? This feature…