![Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-221185-1024x683.webp "Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913] 1")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913]
Message ID: MC1173913 We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This feature will reach general…
![Dynamics 365 Customer Service – Intent-based suggestions has been disabled [MC1173185]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-freestockpro-1003851-1024x683.webp "Dynamics 365 Customer Service - Intent-based suggestions has been disabled [MC1173185] 2")
![Dynamics 365 Contact Center – Enhanced supervisor actions (Transfer, assign) [MC1173157]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18068768-1024x683.webp "Dynamics 365 Contact Center - Enhanced supervisor actions (Transfer, assign) [MC1173157] 3")
![Dynamics 365 Customer Insights – Data – Filter rows from source data for better processing [MC1173012]](https://mwpro.co.uk/wp-content/uploads/2025/06/door-1587863_1920-1024x683.webp "Dynamics 365 Customer Insights – Data – Filter rows from source data for better processing [MC1173012] 4")
![Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-mikhail-nilov-7681977-1024x683.webp "Dynamics 365 Contact Center - Enable Intent group and agent group-based metrics and dimensions [MC1172377] 5")
![Dynamics 365 Project Operations – Dynamics 365 expense management mobile app new features [MC1172358]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-sebastians-750225-1024x683.webp "Dynamics 365 Project Operations – Dynamics 365 expense management mobile app new features [MC1172358] 6")