![Dynamics 365 Contact Center – Pause or resume recording and or transcription via a client API – Voice SDK extensibility [MC1065107]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-paduret-1193743-1024x683.webp "Dynamics 365 Contact Center - Pause or resume recording and or transcription via a client API - Voice SDK extensibility [MC1065107] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Pause or resume recording and or transcription via a client API – Voice SDK extensibility [MC1065107]
Message ID: MC1065107 We are announcing the “Pause or resume recording and or transcription via an API - Voice SDK extensibility” feature for Dynamics 365 Contact Center. This feature enables users to temporarily stop and restart call recordings and transcriptions…
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![Dynamics 365 Contact Center – Shift bidding for customer service representatives [MC1062977]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-16655822-1024x683.webp "Dynamics 365 Contact Center - Shift bidding for customer service representatives [MC1062977] 3")
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![Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cottonbro-8721343-1024x683.webp "Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974] 6")