Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics [MC1088700]
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Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics [MC1088700]

Message ID: MC1088700 (Updated)Starting June 20, 2025, we will be deprecating the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach the end of support on June…
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Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1096046]
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Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1096046]

Message ID: MC1096046We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on July 31, 2025. How does this affect me?Customer service representatives can now use Copilot-powered intent suggestions to transfer conversations to…
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Dynamics 365 Customer Insights – Journeys – Respect quiet times, engage based on location and time zones [MC1092332]
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Dynamics 365 Customer Insights – Journeys – Respect quiet times, engage based on location and time zones [MC1092332]

Message ID: MC1092332We are announcing the ability to ensure compliance with geographical regulations and elevate customer satisfaction by customizing quiet time rules per region in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on July 1,…
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Dynamics 365 Customer Insights – Journeys – Orchestrate journeys using any marketing interaction [MC1092181]
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Dynamics 365 Customer Insights – Journeys – Orchestrate journeys using any marketing interaction [MC1092181]

Message ID: MC1092181We are announcing the ability to orchestrate journeys using any marketing interaction in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on July 1, 2025. How does this affect me?This feature enables you to…
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Dynamics 365 Customer Insights – Journeys – Tailor follow-up strategies by reacting to multiple customer actions at once [MC1091681]
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Dynamics 365 Customer Insights – Journeys – Tailor follow-up strategies by reacting to multiple customer actions at once [MC1091681]

Message ID: MC1091681We are announcing the ability for marketers and journey designers to simultaneously branch on multiple marketing interactions and enhance customer journeys by using combined triggers to deliver personalized follow-ups in Dynamics 365 Customer Insights - Journeys. This feature…
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