Dynamics 365 Apps

Message ID: MC1107207 We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conversation in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2025.…

Copilot Service admin center [MC11 Message ID: MC1107204We are announcing the ability for administrators to search for phone numbers they have configured for their organization in the Copilot Service admin center in Dynamics 365 Contact Center. This feature will reach…

Message ID: MC1106584 We are announcing the ability to use Microsoft Teams Phone in Dynamics 365 Contact Center. This feature will reach general availability on July 30, 2025.How does this affect me?With this feature, environments can use their Microsoft Teams…

Message ID: MC1101839We are announcing the ability to leverage Copilot Studio agents to engage in real-time personalized voice conversations, offering alternative, solutions-based ongoing dialogue with your customers in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability…

Message ID: MC1096179We are introducing an AI-enhanced pre-meeting card in Microsoft 365 Copilot for Sales to help you prepare for customer meetings with insights on opportunities, accounts, and past interactions. This feature will reach general availability on June 16, 2025.…

Message ID: MC1094632We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature will…