Posted inPower BI
![Dynamics 365 Customer Service – Configure quality evaluation with quality evaluation agent [MC1178985]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-trinitykubassek-445109-1024x683.webp "Dynamics 365 Customer Service – Configure quality evaluation with quality evaluation agent [MC1178985] 11")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Configure quality evaluation with quality evaluation agent [MC1178985]
Message ID: MC1178985 We are announcing the ability to configure quality evaluation framework with Quality Evaluation Agent in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025. How does this affect me? The evaluation framework…
![Dynamics 365 Customer Insights – Journeys – Create an event portal on your own website using WebApp [MC1178437]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olly-3813341-1024x683.webp "Dynamics 365 Customer Insights - Journeys - Create an event portal on your own website using WebApp [MC1178437] 12")
![Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions [MC1175088]](https://mwpro.co.uk/wp-content/uploads/2025/06/shutters-669296_1920-1024x683.webp "Dynamics 365 Contact Center - Historical analytics - Enable Intent group and agent group-based metrics and dimensions [MC1175088] 14")
![Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-221185-1024x683.webp "Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913] 15")
![Dynamics 365 Customer Service – Intent-based suggestions has been disabled [MC1173185]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-freestockpro-1003851-1024x683.webp "Dynamics 365 Customer Service - Intent-based suggestions has been disabled [MC1173185] 16")