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Dynamics 365 Contact Center – Enable direct transfer of conversations [MC1107934]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Enable direct transfer of conversations [MC1107934]

Message ID: MC1107934 We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need to consult first in Dynamics 365 Contact Center. This feature will reach general availability on July…
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Posted by Modern Workspace Pro 2 July 2025Tags: New feature, Stay informed
Microsoft Copilot Studio – Publish agents to WhatsApp [MC1107311]
Posted inPower Platform

Microsoft Copilot Studio – Publish agents to WhatsApp [MC1107311]

Message ID: MC1107311We are announcing the ability to publish agents to WhatsApp in Copilot Studio. This feature will reach general availability on July 31, 2025. How does this affect me?The WhatsApp channel will be made available in Copilot Studio. When…
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Posted by Modern Workspace Pro 1 July 2025Tags: New feature, Stay informed
Dynamics 365 Contact Center – Add messaging to native mobile apps [MC1107195]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Add messaging to native mobile apps [MC1107195]

Message ID: MC1107195 We are announcing the ability to reach your customers through your branded mobile application with our mobile messaging experience in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2025. How does this…
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Posted by Modern Workspace Pro 1 July 2025Tags: New feature, Stay informed
Dynamics 365 Customer Insights – Journeys – Set up and manage an event waitlist [MC1107202]
Posted inDynamics 365 Apps

Dynamics 365 Customer Insights – Journeys – Set up and manage an event waitlist [MC1107202]

Message ID: MC1107202 We are announcing the ability to enable waitlist registrations in Dynamics 365 Customer Insights – Journeys, to ensure that spots are filled when registered attendees cancel. This feature will reach general availability on July 31, 2025. How…
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Posted by Modern Workspace Pro 1 July 2025Tags: New feature, Stay informed
Dynamics 365 Contact Center – Use enhanced disposition code capabilities [MC1107207]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use enhanced disposition code capabilities [MC1107207]

Message ID: MC1107207 We are announcing new disposition code functionality which will enable more configurability in indicating the outcome of a voice or chat conversation in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2025.…
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Posted by Modern Workspace Pro 1 July 2025Tags: New feature, Stay informed
Dynamics 365 Contact Center – Search for phone numbers in Copilot Service admin center [MC1107204]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Search for phone numbers in Copilot Service admin center [MC1107204]

Copilot Service admin center [MC11 Message ID: MC1107204We are announcing the ability for administrators to search for phone numbers they have configured for their organization in the Copilot Service admin center in Dynamics 365 Contact Center. This feature will reach…
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Posted by Modern Workspace Pro 1 July 2025Tags: New feature, Stay informed

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  1. AI Music Generator on AWS launches CloudTrail MCP Server for enhanced security analysis12 September 2025

    The addition of an MCP server for CloudTrail feels like a big stepBlog comment creation forward in making AWS security…

  2. AI Music Generator on AWS launches LocalStack integration in VS Code IDE to simplify local testing for serverless applications12 September 2025

    One of the most tedious aspects of serverless development is the constant back and forth between local testing and cloud…

  3. Audio to Text on (Updated) Co-organizer experience updates in Teams Webinars and Townhalls [MC688109]10 September 2025

    The expanded co-organizer role in Teams events feels like a big step forward, especially for large webinars and town halls…

  4. Nano Banana API on Dynamics 365 Project Operations – Use the new Calendar interface for time entry [MC1143696]29 August 2025

    The faster, more accurate time entry sounds like it will save teams a lot of headaches. I’m excited to see…

  5. AI Music Generator on (Updated) Microsoft SharePoint and Microsoft OneDrive: New PDF compression feature [MC1061109]15 August 2025

    Reducing the size of PDFs in SharePoint and OneDrive is a huge win for organizations managing large document libraries. The…

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