![Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-221185-1024x683.webp "Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913] 1")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1173913]
Message ID: MC1173913 We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This feature will reach general…
![Dynamics 365 Customer Service – Intent-based suggestions has been disabled [MC1173185]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-freestockpro-1003851-1024x683.webp "Dynamics 365 Customer Service - Intent-based suggestions has been disabled [MC1173185] 4")
![Power Platform – New tooling is available to help troubleshoot VNET (Virtual Network) configuration [MC1173154]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-scottwebb-593158-1024x683.webp "Power Platform – New tooling is available to help troubleshoot VNET (Virtual Network) configuration [MC1173154] 5")
![Dynamics 365 Contact Center – Enhanced supervisor actions (Transfer, assign) [MC1173157]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18068768-1024x683.webp "Dynamics 365 Contact Center - Enhanced supervisor actions (Transfer, assign) [MC1173157] 6")