Dynamics 365 Contact Center – Streamlined menu navigation in out-of-box analytics [MC1144563]

Dynamics 365 Contact Center – Streamlined menu navigation in out-of-box analytics [MC1144563]

Message ID: MC1144563 We are announcing streamlined menu navigation for out-of-box analytics in Dynamics 365 Contact Center. This feature reached general availability on August 26, 2025.How does this affect me?This feature provides a refreshed Analytics UI experience, designed to enhance…
Dynamics 365 Contact Center- Use constrained grammars for speech recognition [MC1143957]

Dynamics 365 Contact Center- Use constrained grammars for speech recognition [MC1143957]

Message ID: MC1143957 We are announcing the ability to use constrained grammars for speech recognition in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2025.How does this affect me?This feature delivers better accuracy, performance, and…