![Dynamics 365 Customer Service – Use shift bookings to assign conversations [MC1060311]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-everson-mayer-478307-1481309-1024x683.webp "Dynamics 365 Customer Service - Use shift bookings to assign conversations [MC1060311] 1")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Use shift bookings to assign conversations [MC1060311]
Message ID: MC1060311 We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks, such as calls and chats, can be assigned to service representatives only when they have…
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