Deprecation of Metric Sets in Power BI

Deprecation of Metric Sets in Power BI

The Metric Sets feature in Power BI will be deprecated, with a phased retirement beginning October 25th, 2025. What’s Changing and When Scorecards and all associated datasets or measures will not be impacted by this change. Recommended alternatives If you…
Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation [MC1165529]

Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation [MC1165529]

Message ID: MC1165529 We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. This feature will reach general availability on November 3, 2025. How does this affect me? We are…
Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]

Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]

Message ID: MC1163122 (Updated) Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to create proactive engagements within Dynamics 365 Contact Center that complies with the Telephone…