Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]

Message ID: MC1287358 We are announcing an update to the ability in Copilot Service Admin Center (CSAC) to update admin settings for transitioning customer service representatives (CSR) presence on missing and rejecting a notification in Dynamics 365 Contact Center. This…
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Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]

Message ID: MC1276450 We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.How does this affect me?This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations,…
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Dynamics 365 Customer Service – Protect sensitive information in emails with data sensitivity labels [MC1276446]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Protect sensitive information in emails with data sensitivity labels [MC1276446]

Message ID: MC1276446 We are announcing the ability to protect sensitive information in emails with data sensitivity labels in Dynamics 365 Customer Service. This feature will reach general availability on May 1, 2026.How does this affect me?This feature enables you…
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