Dynamics 365 Apps

Message ID: MC1146582 We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on October 1, 2025.How does this affect me?With this feature…

Message ID: MC1146586 We are announcing the ability of makers being able to customize their experience of the Copilot side pane by using the customization capabilities of Copilot Studio in Dynamics 365 Field Service. This feature will reach general availability…

Message ID: MC1146584 We are announcing the ability to connect Dynamics 365 Sales to your agents and assistants with the new Model Context Protocol server. This feature will reach general availability on October 1, 2025.How does this affect me?With this…

Message ID: MC1146563 We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 1, 2025.How does this affect me?With this feature, customer service representatives…

Message ID: MC1146545 We are announcing the ability to view Profiles interactions on the Customer Insights - Journeys timeline in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on September 23, 2025.How does this affect me?…

Message ID: MC1146561 We are announcing the ability to use the Sales Qualification Agent to validate email addresses in Dynamics 365 Sales. This feature will reach general availability on October 1, 2025.How does this affect me?Admins will be able to…