Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066]

Message ID: MC1325066 (Updated) Update: This feature will reach general availability on future date and a new announcement will be sent.We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 365 Contact Center.How does this affect…
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Dynamics 365 Customer Insights – Journeys – Explore and optimize journeys with Marketing Research Agent [MC1396208]
Posted inDynamics 365 Apps

Dynamics 365 Customer Insights – Journeys – Explore and optimize journeys with Marketing Research Agent [MC1396208]

Message ID: MC1396208 We are announcing the ability to dynamically analyze marketing execution and journey performance using natural language with the Marketing Research Agent in Dynamics 365 Customer Insights - Journeys. This feature will be available for public preview on…
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Dynamics 365 Customer Service – Enable question-level weighting for quality evaluation scoring [MC1395008]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Enable question-level weighting for quality evaluation scoring [MC1395008]

Message ID: MC1395008 We are announcing the ability to enable question-level weighting for quality evaluation scoring in Dynamics 365 Customer Service. This feature will reach general availability on July 17, 2026.How does this affect me?This feature introduces the ability for…
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Dynamics 365 Sales – Ensure precise customer interactions with fine-tuned Sales Qualification Agent [MC1393245]
Posted inDynamics 365 Apps

Dynamics 365 Sales – Ensure precise customer interactions with fine-tuned Sales Qualification Agent [MC1393245]

Message ID: MC1393245 We are announcing the ability to ensure precise customer interactions with fine-tuned Sales Qualification Agent in Dynamics 365 Sales. This feature will reach public preview on July 1, 2026. How does this affect me? This feature enables…
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