Dynamics 365 Apps

Dynamics 365 Customer Service - WEM in M365 Copilot for CSRs and Supervisors Message ID: MC1421828 We are announcing Dynamics 365 Workforce Management (WEM) in M365 Copilot for customer service representatives and supervisors in Dynamics 365 Customer Service. This feature…

Dynamics 365 Finance - Unified e‑invoicing integration framework Message ID: MC1421853 We are announcing the ability to use the new unified e-invoicing integration framework feature that simplifies and accelerates integration development for Microsoft, partners, and customers in Dynamics 365 Finance.…

Dynamics 365 Contact Center - Manage users through Microsoft Entra security groups Message ID: MC1421819 We are announcing the ability to manage users through Microsoft Entra security groups in Dynamics 365 Contact Center. This feature will reach general availability on…

Dynamics 365 Contact Center – Privileges and role-based access Message ID: MC1420635 We are announcing the ability to use role-based access for agents and customer service representatives using Microsoft Entra ID within Dynamics 365 Contact Center. This feature will reach…

Dynamics 365 Sales - Enable Automatic CRM Record Linking and Suggested Updates for Accounts, Contacts, and Leads Message ID: MC1420564 We are announcing the ability to enable Automatic CRM Record Linking and Suggested Updates for Accounts, Contacts, and Leads in…

Dynamics 365 Customer Service - Modify and override submitted evaluations Message ID: MC1417483 We are announcing the ability to modify and override submitted evaluations in Dynamics 365 Customer Service. This feature has reached general availability. How does this affect me?…