Dynamics 365 Apps

Message ID: MC1226042 We are announcing the ability to generate long-term forecasts of up to three years in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026. How does this affect me? Supervisors will be…

Message ID: MC1226029 We are announcing the ability to edit agent schedule bookings using drag-and-drop interactions in Dynamics 365 Customer Service. This feature will reach general availability on February 16, 2026. How does this affect me? Supervisors will be able…

Message ID: MC1226053 We are announcing the ability to generate short‑term forecast scenarios with a duration of up to 365 days (one year) in Dynamics 365 Customer Service. This feature will reach general availability on February 27, 2026. How does…

Message ID: MC1225452 We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect…

Message ID: MC1225451 We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect…

Message ID: MC1225441 We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables organizations to enforce a shared…