Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]
Message ID: MC1276450 We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.How does this affect me?This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations,…
![Dynamics 365 Contact Center - Use Admin Agent to simplify setup tasks in contact center [MC1276450] 1 Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-scottwebb-1029615-1024x683.webp)
![Dynamics 365 Customer Service - Protect sensitive information in emails with data sensitivity labels [MC1276446] 2 Dynamics 365 Customer Service – Protect sensitive information in emails with data sensitivity labels [MC1276446]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-144234-1024x683.webp)
![Dynamics 365 Sales - Get integrated inbound and outbound calling with Sales Hub dialer [MC1268720] 3 Dynamics 365 Sales – Get integrated inbound and outbound calling with Sales Hub dialer [MC1268720]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-18545013-1024x683.webp)
![Dynamics 365 Contact Center - Get queue availability data from customer service representative availability APIs [MC1267957] 4 Dynamics 365 Contact Center – Get queue availability data from customer service representative availability APIs [MC1267957]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-picjumbo-com-55570-196666-1024x683.webp)
![Dynamics 365 Sales - Engage leads with deeper knowledge by connecting any data source to Sales Development agent [MC1266651] 5 Dynamics 365 Sales – Engage leads with deeper knowledge by connecting any data source to Sales Development agent [MC1266651]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-cottonbro-4904564-1024x683.webp)
![Dynamics 365 Sales - Connect Fabric Lakehouse data to AI‑powered sales research [MC1266582] 6 Dynamics 365 Sales – Connect Fabric Lakehouse data to AI‑powered sales research [MC1266582]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-ivan-torres-594557-1374651-1024x683.webp)