![Dynamics 365 Contact Center – Evaluate closed conversations with Quality Evaluation Agent [MC1198596]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-thepaintedsquare-820904-1024x683.webp "Dynamics 365 Contact Center – Evaluate closed conversations with Quality Evaluation Agent [MC1198596] 1")
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Dynamics 365 Contact Center – Evaluate closed conversations with Quality Evaluation Agent [MC1198596]
Message ID: MC1198596 We are announcing the ability to evaluate closed conversations, generate quality scores, and provide insights to help supervisors improve interaction quality in Dynamics 365 Contact Center. This feature will reach general availability on January 16, 2026.How does…
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