Dynamics 365 Apps

Message ID: MC1213470 We are announcing the ability to audit data for entities and entity routing configurations within both Dynamics 365 Contact Center and Dynamics 365 Customer Service. This feature will reach general availability on January 31, 2026.How does this…

Message ID: MC1210746 We are announcing the ability to debug issues in automatic assignment with enhanced logs in Dynamics 365 Contact Center. This feature will reach general availability on January 31, 2026.How does this affect me?With this update, administrators can…

Message ID: MC1210743 We are announcing the ability to debug routing issues with the Application Insights dashboard in Dynamics 365 Contact Center. This feature will reach general availability on January 31, 2026. How does this affect me? This feature provides…

Message ID: MC1204658 We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service. This feature will reach general availability on January 23, 2026.How does this affect me?Simulation…

Message ID: MC1198596 We are announcing the ability to evaluate closed conversations, generate quality scores, and provide insights to help supervisors improve interaction quality in Dynamics 365 Contact Center. This feature will reach general availability on January 16, 2026.How does…

Message ID: MC1193604 (Updated) We are announcing the ability to have a journey wait for a customer to become a member of a segment before continuing in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on…