Dynamics 365 Apps Archives - Modern Workspace Pro

Dynamics 365 Contact Center – Manage routing rules in bulk [MC1056946]

Message ID: MC1056946 We are launching the manage routing rules in bulk feature for Dynamics 365 Contact Center. This feature grants administrators the ability to create templates for common routing rules, which can then be applied to queues and workstreams.…

Mike Rosoft 16 April 2025New feature, Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Configure feedback surveys using Copilot Studio [MC1056198]

Message ID: MC1056198 We are announcing the Configure feedback surveys using Copilot Studio feature. With this feature you can create and manage surveys that go out to the customers after a call or conversation ends. This feature will be generally…

Mike Rosoft 15 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Use enhanced analytics for voicemail and direct callback [MC1055726]

Message ID: MC1055726 We are announcing the Use enhanced analytics for voicemail and direct callback feature for Dynamics 365 Contact Center. This feature will enhance the existing analytics data model to provide insights into calls that overflow and are handled…

Mike Rosoft 15 April 2025New feature, Stay informed1

Dynamics 365 Apps

Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1055647]

Message ID: MC1055647 We are announcing the connect to external sources in agents through Single Sign-On (SSO) feature for Copilot Studio. This feature allows makers to build agents in Copilot Studio that seamlessly connect to external sources without needing to…

Mike Rosoft 15 April 2025New feature, Stay informed1

Dynamics 365 Apps

Omnichannel for Customer Service – Use AI summary for call quality management [MC1051032]

Message ID: MC1051032 We are launching the AI summary for call quality management feature for Omnichannel for Customer Service. This feature allows you to use AI to read closed conversations and voicemails to provide conversation summaries and other insights. This…

Mike Rosoft 8 April 2025New feature, Stay informed1

Dynamics 365 Apps

Microsoft 365 Copilot for Sales – Easily save meeting notes to CRM following Teams meetings [MC1044953]

Message ID: MC1044953 We are announcing the easily save meeting notes to CRM following Teams meetings feature for Microsoft 365 Copilot for Sales. This feature enables you to save meeting notes directly to your CRM after a meeting, without the…

Mike Rosoft 31 March 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Sales – Find, filter, and sort using natural language with smart grid [MC1041795]

Message ID: MC1041795 We are announcing the find, filter, and sort using natural language with smart grid feature for Dynamics 365 Sales. With this feature users can find and filter leads and opportunities using natural language queries. This feature will…

Mike Rosoft 26 March 2025New feature, Stay informed1

Dynamics 365 Apps Power Platform

Updates to business continuity and disaster recovery capabilities of Dynamics 365 and Power Platform [MC1032264]

Message ID: MC1032264 We recently announced updates to the business continuity and disaster recovery capabilities of Dynamics 365 and Power Platform. These new capabilities provide added resiliency for mission critical workloads and flexible options for customers to implement business continuity…

Mike Rosoft 14 March 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package [MC1029923]

Message ID: MC1029923 We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue we identified with the Channel Integration Framework (CIF) version 1. How does this affect me? This update…

Mike Rosoft 12 March 2025Stay informed1

Dynamics 365 Apps

Dynamics 365 Field Service – Summarize work orders with Copilot in the mobile app general availability [MC991996]

Message ID: MC991996 We are announcing the Summarize work orders with Copilot in the mobile app feature for Dynamics 365 Field Service. With this feature, technicians get the ability to summarize their work orders with Copilot within the Field Service…

Mike Rosoft 29 January 2025New feature, Stay informed1