Dynamics 365 Customer Insights – Journeys – Create effective audiences with marketing website interactions [MC1293430]

Dynamics 365 Customer Insights – Journeys – Create effective audiences with marketing website interactions [MC1293430]

Message ID: MC1293430 We are announcing the ability to create effective audiences with marketing website interactions in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on May 15, 2026.How does this affect me?This feature enables you…
Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]

Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]

Message ID: MC1287358 We are announcing an update to the ability in Copilot Service Admin Center (CSAC) to update admin settings for transitioning customer service representatives (CSR) presence on missing and rejecting a notification in Dynamics 365 Contact Center. This…