Dynamics 365 Apps

Message ID: MC1234588 We are announcing the ability to use Quality Evaluation Agent (QEA) for Bulk Case Evaluation in Dynamics 365 Customer Service. This feature will reach general availability on March 20, 2026. How does this affect me? This feature…

Message ID: MC1234577 We are announcing improvements to enhanced consent‑based segmentation in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on March 20, 2026.How does this affect me?This feature improves consent-based segments to provide clear and…

Message ID: MC1233447 We are announcing the ability to configure customer payment due dates without the use of workarounds or enforcement of requirements across all projects in a contract in Dynamics 365 Project Operations. This feature will reach general availability…

Message ID: MC1231506 We are announcing the ability to adjust or reverse project timesheets in Dynamics 365 Project Operations. This feature will be made available for public preview on March 13, 2026.How does this affect me?This feature gives users insights…

Message ID: MC1231151 We are announcing support for line discounts and fees in resource-based deployments in Dynamics 365 Project Operations. This feature will reach general availability on March 12, 2026. How does this affect me? This feature enables users to…

Message ID: MC1231135 We are announcing the ability to set a custom voice for voice agents in Dynamics 365 Contact Center. This feature will reach general availability on February 27, 2026. How does this affect me? With this feature, you…