![Dynamics 365 Contact Center- Set least active assignment as default in messaging queues [MC1215836]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-nietjuh-25358209-1024x683.webp "Dynamics 365 Contact Center- Set least active assignment as default in messaging queues [MC1215836] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center- Set least active assignment as default in messaging queues [MC1215836]
Message ID: MC1215836 We are announcing the ability to set the least active assignment as the default in messaging queues in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me?…
![Dynamics 365 Contact Center – Update default Messaging Queues assignment strategy – Least Active [MC1181931]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-maumascaro-6489045-1024x683.webp "Dynamics 365 Contact Center - Update default Messaging Queues assignment strategy - Least Active [MC1181931] 2")
![Dynamics 365 Contact Center – Handle duplicate callback requests gracefully when queues are overflowing [MC1214118]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-scottwebb-532574-1024x683.webp "Dynamics 365 Contact Center - Handle duplicate callback requests gracefully when queues are overflowing [MC1214118] 3")
![Dynamics 365 Contact Center – Monitor real-time conversations with Quality Evaluation Agent [MC1214103]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-apasaric-3310691-1024x683.webp "Dynamics 365 Contact Center - Monitor real-time conversations with Quality Evaluation Agent [MC1214103] 4")
![Dynamics 365 Apps – Audit data for entity routing configurations and entities [MC1213470]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-adrien-olichon-1257089-3137051-1024x683.webp "Dynamics 365 Apps – Audit data for entity routing configurations and entities [MC1213470] 5")
![Dynamics 365 Contact Center – Debug issues in automatic assignment with enhanced logs [MC1210746]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olly-3824771-1024x683.webp "Dynamics 365 Contact Center - Debug issues in automatic assignment with enhanced logs [MC1210746] 6")