Dynamics 365 Apps

Message ID: MC931328 We are announcing the Summarize records with Copilot feature for Dynamics 365 Field Service. This feature provides technicians with a quick summary of their work orders, outlining key details and other contextual information. This feature will reach…

Message ID: MC927985 We are announcing the enhanced email summaries and drafts with meeting suggestions feature for Copilot for Sales. This feature will allow users to utilize Copilot for drafting emails and generating email summaries. This feature will be released…

Message ID: MC926015 We are announcing the configure Copilot summaries in Field Service feature for Dynamics 365 Field Service. This feature will provide admins with additional control over the specific data that is included in summaries. This feature will reach…

We are announcing the Summarize work orders with Copilot in Outlook feature for Dynamics 365 Field Service. This feature allows you to get a summary of a work order without having to leave Outlook and open the Field service web or mobile apps. This feature will reach general availability on November 18, 2024.

We are announcing the use proactive prompts and insights generated by Copilot feature for Dynamics 365 Customer Service. This feature enables users to discover and prompt Copilot without the need for manual typing. This feature will reach general availability on November 15, 2024.

We are announcing the Create custom summaries for any record type in Customer Service feature for Dynamics 365 Customer Service. This feature allows customer service representatives to generate AI-based summaries of any record types within Dynamics 365 Customer Service.

Starting August 8, 2024, the Delete stub, unlicensed, and removed Microsoft Entra group users feature will be generally available. How does this affect me?Previously, stub users, unlicensed, or removed Microsoft Entra group users couldn't be deleted from a Dataverse environment.…