Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066]

Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066]

Message ID: MC1325066 (Updated) Update: This feature will reach general availability on future date and a new announcement will be sent.We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 365 Contact Center.How does this affect…
Dynamics 365 Customer Insights – Journeys – Explore and optimize journeys with Marketing Research Agent [MC1396208]

Dynamics 365 Customer Insights – Journeys – Explore and optimize journeys with Marketing Research Agent [MC1396208]

Message ID: MC1396208 We are announcing the ability to dynamically analyze marketing execution and journey performance using natural language with the Marketing Research Agent in Dynamics 365 Customer Insights - Journeys. This feature will be available for public preview on…
Dynamics 365 Customer Service – Enable question-level weighting for quality evaluation scoring [MC1395008]

Dynamics 365 Customer Service – Enable question-level weighting for quality evaluation scoring [MC1395008]

Message ID: MC1395008 We are announcing the ability to enable question-level weighting for quality evaluation scoring in Dynamics 365 Customer Service. This feature will reach general availability on July 17, 2026.How does this affect me?This feature introduces the ability for…
Dynamics 365 Sales – Ensure precise customer interactions with fine-tuned Sales Qualification Agent [MC1393245]

Dynamics 365 Sales – Ensure precise customer interactions with fine-tuned Sales Qualification Agent [MC1393245]

Message ID: MC1393245 We are announcing the ability to ensure precise customer interactions with fine-tuned Sales Qualification Agent in Dynamics 365 Sales. This feature will reach public preview on July 1, 2026. How does this affect me? This feature enables…