Dynamics 365 Apps

Message ID: MC1296469 We are announcing the ability for companies in China running Dynamics 365 Supply Chain Management on Azure operated by 21Vianet to run Planning Optimization in Dynamics 365 Supply Chain Management. This feature will reach general availability on…

Message ID: MC1296468 We are announcing the ability to use shadow mode for Case Management Agent predictions in Dynamics 365 Customer Service. This feature will reach general availability on May 31, 2026. How does this affect me? This feature enables…

Message ID: MC1296464 We are announcing the ability to clone and share Sales Development agent configuration across teams in Dynamics 365 Sales. This feature will reach general availability on June 1, 2026.How does this affect me?This feature enables you to…

Message ID: MC1296292 We are announcing the ability to add Lookup data type fields as enterprise task custom columns within the task grid in Dynamics 365 Project Operations. This feature will reach general availability on May 31, 2026. How does…

Message ID: MC1296257 We are announcing the ability to use average wait time diagnostics to get wait-time predictions in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2026. How does this affect me? This feature…

Message ID: MC1296260 We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature will reach general availability on May 31, 2026.How does this affect me?With this feature, when Case Management…