Dynamics 365 Apps

Message ID: MC1295072 We are announcing the ability for service managers, dispatchers, and back-office teams to query work orders, bookings, service history, and assets in natural language with Microsoft 365 Copilot and custom agents in Dynamics 365 Field Service. This…

Message ID: MC1295076 We are announcing the ability to utilize a new performance dashboard in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on May 29, 2026.How does this affect me?The new performance dashboard provides comprehensive…

Message ID: MC1294501 We are announcing the ability to uncover insights and risks to close more deals with Opportunity Research Agents in Dynamics 365 Sales. This feature reached general availability on April 15, 2026.How does this affect me?The Opportunity Research…

Message ID: MC1294480 We are announcing the ability to create effective audiences with marketing website interactions in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on May 15, 2026.How does this affect me?This feature enables you…

Message ID: MC1293430 We are announcing the ability to create effective audiences with marketing website interactions in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on May 15, 2026.How does this affect me?This feature enables you…

Message ID: MC1290981 We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach general availability on May 22, 2026.How does this affect me?This feature allows administrators to set up channels, routing, queues, AI agents, voice…