Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview) [MC1310420]

Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview) [MC1310420]

Message ID: MC1310420 (Updated) Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to generate optimized schedule and shift plans using AI for workforce management in Dynamics…
Dynamics 365 Customer Service – Enable enhanced screen recording controls for admins [MC1302880]

Dynamics 365 Customer Service – Enable enhanced screen recording controls for admins [MC1302880]

Message ID: MC1302880 (Updated) We are announcing the ability to enable enhanced screen recording controls for admins in Dynamics 365 Customer Service. This feature will reach general availability on June 30, 2026.How does this affect me?This enhanced version of screen…