Dynamics 365 Apps

Message ID: MC1315214 We are announcing the ability for Customer service representatives (CSRs) to configure a secondary audio device for their sound setting personalization on the Digital Messaging channels in Dynamics 365 Contact Center. This feature will be available in…

Message ID: MC1310832 We are announcing the ability to unlock Workforce Engagement capabilities with the Customer Service Enterprise license in Dynamics 365 Customer Service. This feature will reach general availability on May 29, 2026.How does this affect me?Workforce Engagement capabilities…

Message ID: MC1310509 We are announcing Dynamics 365 Contact Center certification for Windows 365 virtual PCs in Dynamics 365 Contact Center. This feature will reach public preview on May 30, 2026. How does this affect me? This feature certifies Dynamics…

Message ID: MC1310427 We are announcing the ability to personalize opportunity research in Sales Close Agent in Dynamics 365 Sales. This feature will reach public preview on May 29, 2026. How does this affect me? With this feature, users can…

Message ID: MC1310420 We are announcing the ability to generate optimized schedule and shift plans using AI for workforce management in Dynamics 365 Customer Service. This feature will reach public preview on May 31, 2026. How does this affect me?…

Message ID: MC1310395 We are announcing the ability to use Microsoft Fabric OneLake as a data source. This feature will reach public preview on May 29, 2026. How does this affect me? This feature enables users to bring customer data…