Dynamics 365 Apps

Message ID: MC1395008 We are announcing the ability to enable question-level weighting for quality evaluation scoring in Dynamics 365 Customer Service. This feature will reach general availability on July 17, 2026.How does this affect me?This feature introduces the ability for…

Message ID: MC1393245 We are announcing the ability to ensure precise customer interactions with fine-tuned Sales Qualification Agent in Dynamics 365 Sales. This feature will reach public preview on July 1, 2026. How does this affect me? This feature enables…

Message ID: MC1393220 We are announcing the ability to engage leads with deeper knowledge by connecting any data source to the Sales Development Agent in Dynamics 365 Sales. This feature will reach public preview on July 1, 2026.How does this…

Message ID: MC1392332 We are announcing the ability to connect Dynamics 365 Sales to Copilot Cowork with Skills. This feature will reach general availability on June 15, 2026.How does this affect me?Dynamics 365 Sales Skills for Copilot Cowork can help…

Message ID: MC1392321 We are announcing the ability to auto regenerate evaluation summaries based on final outcomes in Dynamics 365 Customer Service. This feature will reach general availability on July 3, 2026.How does this affect me?This feature ensures that evaluation…

Message ID: MC1392339 We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will reach general availability on July 13, 2026.How does this affect me?This feature provides a single, shared…