![Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-220989-1024x683.webp "Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use intent to consult with a user [MC1168097]
Message ID: MC1168097 We are announcing the ability for customer service representatives to use Copilot-powered intent suggestions to consult with another representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect…
![Dynamics 365 Customer Insights – Journeys – Create event portals with event registration details using Power Pages [MC1168096]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-chetanvlad-2600312-1024x683.webp "Dynamics 365 Customer Insights - Journeys - Create event portals with event registration details using Power Pages [MC1168096] 2")
![Dynamics 365 Apps – Upcoming permission enforcement for Dataverse Solutions [MC1167093]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-17485738-1024x683.webp "Dynamics 365 Apps – Upcoming permission enforcement for Dataverse Solutions [MC1167093] 3")
![Dynamics 365 Contact Center – Enhanced real-time translation [MC1166673]](https://mwpro.co.uk/wp-content/uploads/2025/06/woman-6572974_1920-1024x683.webp "Dynamics 365 Contact Center – Enhanced real-time translation [MC1166673] 4")
![Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation [MC1165529]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-andre-furtado-43594-370717-1024x683.webp "Dynamics 365 Customer Service - New timeout rules logic for Representative Non-Response time and open state conversation [MC1165529] 5")
![Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-blooddrainer-391831-1024x683.webp "Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122] 6")