Dynamics 365 Contact Center – Agent Insights Empowering AI Supervisors on their Autonomous Transformation [MC1171742]

Dynamics 365 Contact Center – Agent Insights Empowering AI Supervisors on their Autonomous Transformation [MC1171742]

Message ID: MC1171742 We are announcing the ability to view the performance of AI agents from the Agent Insights dashboard in Dynamics 365 Contact Center and Customer Service. The Agent Insights dashboard equips Supervisors with real-time visibility into key performance…
Dynamics 365 Sales – Connect AI agents to sales workflows using Model Context Protocol server – updated date [MC1169039]

Dynamics 365 Sales – Connect AI agents to sales workflows using Model Context Protocol server – updated date [MC1169039]

Message ID: MC1169039 We are announcing the ability to connect Dynamics 365 Sales to your agents and assistants with the new Model Context Protocol server. This feature will reach general availability on December 15, 2025.How does this affect me?With this…