Dynamics 365 Contact Center – Update default Messaging Queues assignment strategy – Least Active [MC1181931]

Dynamics 365 Contact Center – Update default Messaging Queues assignment strategy – Least Active [MC1181931]

Message ID: MC1181931 (Updated) We are announcing the ability to update the default Message Queues assignment strategy to "least active" in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me?…
(Updated) Microsoft Edge: Microsoft 365 Copilot will support summarization and contextual grounding [MC1187682]

(Updated) Microsoft Edge: Microsoft 365 Copilot will support summarization and contextual grounding [MC1187682]

Message ID: MC1187682 (Updated) Updated December 2, 2025: We have updated the timeline. Thank you for your patience. [Introduction:] Microsoft Edge for Business will soon support summarization and contextual grounding with Microsoft 365 Copilot Chat. This enhancement enables users to ask…
(Updated) Microsoft Loop – Require Existing Microsoft 365 Group for New Loop workspaces [MC929022]

(Updated) Microsoft Loop – Require Existing Microsoft 365 Group for New Loop workspaces [MC929022]

Message ID: MC929022 (Updated) Updated December 2, 2025: We have updated the timeline. Thank you for your patience.Admins will be able to ensure that new Loop workspaces are connected to and managed by an existing Microsoft 365 Group, similar to…
Know Your Customer (KYC) required for Teams Phone porting requests [MC1191607]

Know Your Customer (KYC) required for Teams Phone porting requests [MC1191607]

Message ID: MC1191607 [Introduction] We’re extending the Know Your Customer (KYC) requirements to the Teams Phone porting process in all markets. Teams administrators will need to submit general business information and supporting documents via Teams Admin Center before initiating a…