Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content [MC1163104]

Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content [MC1163104]

Message ID: MC1163104 We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature…
Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1163106]

Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1163106]

Message ID: MC1163106 We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature allows…
Dynamics 365 Customer Insights – Journeys – Streamline event planning with set registration periods [MC1163116]

Dynamics 365 Customer Insights – Journeys – Streamline event planning with set registration periods [MC1163116]

Message ID: MC1163116 We are announcing the ability to streamline event planning with set registration periods in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on October 31, 2025. How does this affect me? This feature…