![Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-life-of-pix-7974-1024x683.webp "Dynamics 365 Customer Service - Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733] 1")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733]
Message ID: MC1265733 We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?The Unified Suggested Next Actions framework provides…
![(Updated) Copilot entry point changes in Word and handoff to Agent in chat [MC1240704]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-18068537-1024x683.webp "(Updated) Copilot entry point changes in Word and handoff to Agent in chat [MC1240704] 3")
![(Updated) Microsoft Teams: Code block line numbers and improved keyboard accessibility [MC1240703]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-seatizen-co-170969-557782-1024x683.webp "(Updated) Microsoft Teams: Code block line numbers and improved keyboard accessibility [MC1240703] 4")
![(Updated) Targeted file and folder restores in Microsoft 365 Backup [MC1245216]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-freestockpro-319975-1024x683.webp "(Updated) Targeted file and folder restores in Microsoft 365 Backup [MC1245216] 5")
![Microsoft 365 Copilot: Admins will be able to enable third‑party model providers for specific users and groups [MC1263276]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-everson-mayer-478307-1481309-1024x683.webp "Microsoft 365 Copilot: Admins will be able to enable third‑party model providers for specific users and groups [MC1263276] 6")