Dynamics 365 Apps

Message ID: MC1296206 We are announcing the ability to track segment-level metrics across queues in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026. How does this affect me? With this feature, contact center supervisors…

Message ID: MC1296204 We are announcing the ability to set message expirations to keep communication relevant in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on May 30, 2026.How does this affect me?This feature enables you…

Message ID: MC1295106 We are announcing the ability to group and analyze the performance of user questions by themes in Microsoft Copilot Studio. This feature will reach general availability on May 29, 2026.How does this affect me?With this feature, makers…

Message ID: MC1295067 We are announcing the ability to utilize Recommended Action to identify the most important actions in the flow of work in Dynamics 365 Sales. This feature will reach general availability on May 21, 2026.How does this affect…

Message ID: MC1295072 We are announcing the ability for service managers, dispatchers, and back-office teams to query work orders, bookings, service history, and assets in natural language with Microsoft 365 Copilot and custom agents in Dynamics 365 Field Service. This…

Message ID: MC1295076 We are announcing the ability to utilize a new performance dashboard in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on May 29, 2026.How does this affect me?The new performance dashboard provides comprehensive…