Dynamics 365 Apps

Message ID: MC1296260 We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature will reach general availability on May 31, 2026.How does this affect me?With this feature, when Case Management…

Message ID: MC1296211 We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach general availability on May 31, 2026. How does this affect me? With this feature,…

Message ID: MC1296218 We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026. How does this affect me? This feature enables…

Message ID: MC1296206 We are announcing the ability to track segment-level metrics across queues in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026. How does this affect me? With this feature, contact center supervisors…

Message ID: MC1296204 We are announcing the ability to set message expirations to keep communication relevant in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on May 30, 2026.How does this affect me?This feature enables you…

Message ID: MC1295106 We are announcing the ability to group and analyze the performance of user questions by themes in Microsoft Copilot Studio. This feature will reach general availability on May 29, 2026.How does this affect me?With this feature, makers…