Dynamics 365 Apps

Message ID: MC1182482 We are announcing the ability to enhance customer interactions with auto-linked CRM data in Dynamics 365 Sales. How does this affect me? With this feature, the Sales Qualification Agent finds and auto-links a matching contact and account…

Message ID: MC1182087 We are announcing the ability to export copies of sent emails for record keeping in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on December 1, 2025. How does this affect me? With…

Message ID: MC1181931 We are announcing the ability to update the default Message Queues assignment strategy to "least active" in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025. How does this affect me? This…

Message ID: MC1181924 We are announcing the ability to use voice proactive outbound analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does this affect me? This feature introduces the proactive outbound…

Message ID: MC1181910 We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on October 31, 2025.How does this affect me?Customer service representatives can now use Copilot-powered intent suggestions to transfer conversations to…

Message ID: MC1181912 We are announcing the ability to enable SIP X header support for context transfer in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025. How does this affect me? This feature enhances…