Dynamics 365 Apps

Message ID: MC1172377 We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This feature will reach general availability on October 20, 2025.…

Message ID: MC1172358 We are announcing new features for the Dynamics 365 expense management mobile app for Dynamics 365 Project Operations. These features will reach general availability on November 14, 2025.How does this affect me?The app now displays icons next…

Message ID: MC1171742 We are announcing the ability to view the performance of AI agents from the Agent Insights dashboard in Dynamics 365 Contact Center and Customer Service. The Agent Insights dashboard equips Supervisors with real-time visibility into key performance…

Message ID: MC1169039 We are announcing the ability to connect Dynamics 365 Sales to your agents and assistants with the new Model Context Protocol server. This feature will reach general availability on December 15, 2025.How does this affect me?With this…