Dynamics 365 Contact Center- Use representatives for commercial proactive engagement [MC1325374]

Dynamics 365 Contact Center- Use representatives for commercial proactive engagement [MC1325374]

Message ID: MC1325374 We are announcing the ability to use representatives for commercial proactive engagement in Dynamics 365 Contact Center. This feature will reach general availability on June 30, 2026.How does this affect me?This feature enables administrators and journey authors…