Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes [MC1392321]

Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes [MC1392321]

Message ID: MC1392321 We are announcing the ability to auto regenerate evaluation summaries based on final outcomes in Dynamics 365 Customer Service. This feature will reach general availability on July 3, 2026.How does this affect me?This feature ensures that evaluation…
Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups [MC1392339]

Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups [MC1392339]

Message ID: MC1392339 We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will reach general availability on July 13, 2026.How does this affect me?This feature provides a single, shared…