MC1448701: Dynamics 365 Customer Service Adds Email Classification with Predefined Taxonomies for Case Management

MC1448701: Dynamics 365 Customer Service Adds Email Classification with Predefined Taxonomies for Case Management

Dynamics 365 Customer Service - Classify emails in predefined taxonomy (categories and subcategories) Message ID: MC1448701 We are announcing the ability to classify emails in predefined taxonomy (categories and subcategories) for support automation with Case Management Agent in Dynamics 365…