Dynamics 365 Contact Center – Update to provide greater granularity to session rejection reasons [MC1324072]

Dynamics 365 Contact Center – Update to provide greater granularity to session rejection reasons [MC1324072]

Message ID: MC1324072 We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session rejection reasons with greater granularity. Previously, all automatic session rejection reasons were all…
Dynamics 365 Contact Center – Protect customer experience on direct inward dialing lines with overflow actions [MC1323940]

Dynamics 365 Contact Center – Protect customer experience on direct inward dialing lines with overflow actions [MC1323940]

Message ID: MC1323940 We are announcing the ability to protect the customer experience on direct inward dialing lines with overflow actions in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026. How does this affect…
Dynamics 365 Sales – Improve opportunity data completeness with AI-powered data enrichment [MC1323861]

Dynamics 365 Sales – Improve opportunity data completeness with AI-powered data enrichment [MC1323861]

Message ID: MC1323861 We are announcing the ability to improve opportunity data completeness with AI-powered data enrichment in Dynamics 365 Sales. This feature will reach general availability on June 26, 2026.How does this affect me?This feature enables you to automatically…
Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]

Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]

Message ID: MC1323827 We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026.How does this affect me?This feature enhances…
Dynamics 365 Project Operations – Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835]

Dynamics 365 Project Operations – Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835]

Message ID: MC1323835 We are announcing the ability to enable Project Revenue recognition using the percentage of completion based on the cost estimate instead of the changing estimate at completion (EAC) in Dynamics 365 Project Operations. This feature reached public…