Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066]

Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066]

Message ID: MC1325066 (Updated) Update: This feature will reach general availability on future date and a new announcement will be sent.We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 365 Contact Center.How does this affect…
Microsoft Copilot Studio – Evaluate AI action outcome in workflows with confidence [MC1396327]

Microsoft Copilot Studio – Evaluate AI action outcome in workflows with confidence [MC1396327]

Message ID: MC1396327 We are announcing the ability to increase confidence in AI-powered workflow automations by helping teams measure, validate, and improve the AI actions that drive workflow outcomes in Microsoft Copilot Studio. This feature will reach general availability on…