Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066]

Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066]

Message ID: MC1325066 (Updated) Update: This feature will reach general availability on future date and a new announcement will be sent.We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 365 Contact Center.How does this affect…
Microsoft Copilot Studio – Evaluate AI action outcome in workflows with confidence [MC1396327]

Microsoft Copilot Studio – Evaluate AI action outcome in workflows with confidence [MC1396327]

Message ID: MC1396327 We are announcing the ability to increase confidence in AI-powered workflow automations by helping teams measure, validate, and improve the AI actions that drive workflow outcomes in Microsoft Copilot Studio. This feature will reach general availability on…
Dynamics 365 Customer Insights – Journeys – Explore and optimize journeys with Marketing Research Agent [MC1396208]

Dynamics 365 Customer Insights – Journeys – Explore and optimize journeys with Marketing Research Agent [MC1396208]

Message ID: MC1396208 We are announcing the ability to dynamically analyze marketing execution and journey performance using natural language with the Marketing Research Agent in Dynamics 365 Customer Insights - Journeys. This feature will be available for public preview on…