Posted inPower Platform
![Dynamics 365 Contact Center – Protect customer experience on direct inward dialing lines with overflow actions [MC1323940]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-fox-58267-1486294-1024x683.webp "Dynamics 365 Contact Center - Protect customer experience on direct inward dialing lines with overflow actions [MC1323940] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Protect customer experience on direct inward dialing lines with overflow actions [MC1323940]
Message ID: MC1323940 We are announcing the ability to protect the customer experience on direct inward dialing lines with overflow actions in Dynamics 365 Contact Center. This feature will reach general availability on June 20, 2026. How does this affect…
![Dynamics 365 Project Operations – Enable subcontractor vendor invoice matching to actuals [MC1323856]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-16727556-1024x683.webp "Dynamics 365 Project Operations - Enable subcontractor vendor invoice matching to actuals [MC1323856] 12")
![Dynamics 365 Sales – Improve opportunity data completeness with AI-powered data enrichment [MC1323861]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-vome-11936582-1024x683.webp "Dynamics 365 Sales - Improve opportunity data completeness with AI-powered data enrichment [MC1323861] 13")
![Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed [MC1323827]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-isaquepereira-394377-1024x683.webp "Dynamics 365 Contact Center - Automatically handle waiting conversations when queues close or become unstaffed [MC1323827] 14")
![Dynamics 365 Project Operations – Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-scottwebb-532574-1024x683.webp "Dynamics 365 Project Operations - Enable Project Revenue recognition using cost estimate instead of EAC [MC1323835] 15")
![Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview) [MC1310420]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pachon-in-motion-426015731-18204592-1024x683.webp "Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview) [MC1310420] 16")