Posted inMicrosoft 365 suite
![Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1317126]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-felixmittermeier-355762-1024x683.webp "Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1317126] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1317126]
Message ID: MC1317126 We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 365 Contact Center. This feature will reach public preview on May 30, 2026.How does this affect me? This feature enables an AI-assisted solution…
![Dynamics 365 Commerce – Display distance in kilometers on the Store Commerce app [MC1301490]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-goumbik-296287-1024x683.webp "Dynamics 365 Commerce - Display distance in kilometers on the Store Commerce app [MC1301490] 12")
![Microsoft Copilot Studio – Group and analyze the performance of user questions by themes [MC1295106]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-460775-1024x683.webp "Microsoft Copilot Studio – Group and analyze the performance of user questions by themes [MC1295106] 13")
![Dynamics 365 Customer Service – Enable enhanced screen recording controls for admins [MC1302880]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-alexasfotos-31992850-1024x683.webp "Dynamics 365 Customer Service - Enable enhanced screen recording controls for admins [MC1302880] 14")
![Dynamics 365 Sales – Get sales operations insights in Sales Research Agent [MC1315879]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-jplenio-1114897-1024x683.webp "Dynamics 365 Sales - Get sales operations insights in Sales Research Agent [MC1315879] 15")
![Dynamics 365 Contact Center – Secondary audio device for notifications in Digital Messaging conversations [MC1315214]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-moose-photos-170195-1037992-1024x683.webp "Dynamics 365 Contact Center – Secondary audio device for notifications in Digital Messaging conversations [MC1315214] 16")