Posted inMicrosoft 365 apps
![Dynamics 365 Contact Center – Enhanced Dialpad for DTMF Tones [MC1218893]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-kelly-1179532-4131782-1024x683.webp "Dynamics 365 Contact Center - Enhanced Dialpad for DTMF Tones [MC1218893] 11")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Enhanced Dialpad for DTMF Tones [MC1218893]
Message ID: MC1218893 We are announcing an improved dialpad experience in Dynamics 365 Contact Center. This feature reached general availability on February 16, 2026.How does this affect me?This feature improves the dialer experience by removing extra dialers and reducing complexity.…
![Dynamics 365 Customer Insights- Data – Select appropriate field values from a list when working with segments conditions [MC1218646]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-danbuilds-633409-1024x683.webp "Dynamics 365 Customer Insights- Data - Select appropriate field values from a list when working with segments conditions [MC1218646] 12")
![Dynamics 365 Customer Insights – Journeys – Maximize event ROI with paid registration, seamless payment integration [MC1217921]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-mikebirdy-417826-1024x683.webp "Dynamics 365 Customer Insights – Journeys – Maximize event ROI with paid registration, seamless payment integration [MC1217921] 13")
![Dynamics 365 Contact Center- Set least active assignment as default in messaging queues [MC1215836]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-nietjuh-25358209-1024x683.webp "Dynamics 365 Contact Center- Set least active assignment as default in messaging queues [MC1215836] 14")
![Dynamics 365 Contact Center – Update default Messaging Queues assignment strategy – Least Active [MC1181931]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-maumascaro-6489045-1024x683.webp "Dynamics 365 Contact Center - Update default Messaging Queues assignment strategy - Least Active [MC1181931] 15")
![Dynamics 365 Contact Center – Handle duplicate callback requests gracefully when queues are overflowing [MC1214118]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-scottwebb-532574-1024x683.webp "Dynamics 365 Contact Center - Handle duplicate callback requests gracefully when queues are overflowing [MC1214118] 16")