Message ID: MC1238923 We are announcing the ability to record and review full-screen representative activity in Dynamics 365 Customer Service. This feature will reach general availability on March 27, 2026.How does this affect me?This feature records full‑screen representative activity during…

Message ID: MC1237630 We are announcing the ability to improve usability and streamline the expense submission experience in Dynamics 365 Project Operations. This feature will reach general availability on March 25, 2026. How does this affect me?These mobile app enhancements…

Message ID: MC1237595 We are announcing the ability to define evaluation criteria in a selected language and receive evaluation results in that same language in Dynamics 365 Customer Service. This feature is now available.How does this affect me?With this feature,…

Message ID: MC1234588 We are announcing the ability to use Quality Evaluation Agent (QEA) for Bulk Case Evaluation in Dynamics 365 Customer Service. This feature will reach general availability on March 20, 2026. How does this affect me? This feature…

Message ID: MC1234577 We are announcing improvements to enhanced consent‑based segmentation in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on March 20, 2026.How does this affect me?This feature improves consent-based segments to provide clear and…

Message ID: MC1233447 We are announcing the ability to configure customer payment due dates without the use of workarounds or enforcement of requirements across all projects in a contract in Dynamics 365 Project Operations. This feature will reach general availability…