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Dynamics 365 Customer Service – Improve customer outcomes with Service Agent in Microsoft 365 Copilot [MC1331688]
Message ID: MC1331688 We are announcing the ability to improve customer outcomes with Service Agent for Microsoft 365 Copilot in Dynamics 365 Customer Service. This feature will reach general availability on June 30, 2026.How does this affect me? This feature…










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![Dynamics 365 Sales - Personalize outreach emails generated by Sales Qualification Agent [MC1329309] 12 Dynamics 365 Sales – Personalize outreach emails generated by Sales Qualification Agent [MC1329309]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-460775-1024x683.webp)
![Dynamics 365 Sales – Plan your sales portfolio with Sales Research Agent [MC1329306] 13 Dynamics 365 Sales – Plan your sales portfolio with Sales Research Agent [MC1329306]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-olly-3823488-1024x683.webp)
![Dynamics 365 Contact Center- Use representatives for commercial proactive engagement [MC1325374] 14 Dynamics 365 Contact Center- Use representatives for commercial proactive engagement [MC1325374]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-50586-1024x683.webp)
![Dynamics 365 Project Operations - Task level calendars for precise planning [MC1325369] 15 Dynamics 365 Project Operations – Task level calendars for precise planning [MC1325369]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-sebastians-750225-1024x683.webp)
![Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066] 16 Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests [MC1325066]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-265087-1024x683.webp)