Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]

Message ID: MC1187356 We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent Agent's advanced AI capabilities in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.How…
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Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1183551]

Message ID: MC1183551 We have launched the ability for Copilot Email Assist to provide email template recommendations.How does this affect me?Copilot Email Assist now suggests relevant email templates, so customer service representatives don't need to search for templates manually. Copilot…
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Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Message ID: MC1183553 We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025.How does this affect me?This feature enhances the…
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Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]

Message ID: MC1163794 (Updated) We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer…
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Microsoft Dataverse, Dynamics 365 Apps – Storage capacity and entitlements update [MC1181915]
Posted inDataverse Dynamics 365 Apps

Microsoft Dataverse, Dynamics 365 Apps – Storage capacity and entitlements update [MC1181915]

Message ID: MC1181915 (Updated) Starting December 1, 2025, we are increasing default storage for Dataverse (per tenant entitlements) across all Dynamics 365 apps (excluding Business Central) and Power Platform. Dataverse and storage for Dynamics 365 enterprise resource planning (ERP) applications…
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