![Dynamics 365 Customer Service – Simulate AI field prediction capability from Case Management Agent [MC1204658]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-36464-1024x683.webp "Dynamics 365 Customer Service – Simulate AI field prediction capability from Case Management Agent [MC1204658] 1")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Simulate AI field prediction capability from Case Management Agent [MC1204658]
Message ID: MC1204658 We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service. This feature will reach general availability on January 23, 2026.How does this affect me?Simulation…
![Microsoft 365 Copilot for Service – Create case records from customer emails with one click [MC1204498]](https://mwpro.co.uk/wp-content/uploads/2025/06/swimming-1199678_1920-1024x683.webp "Microsoft 365 Copilot for Service – Create case records from customer emails with one click [MC1204498] 2")
![Dynamics 365 Contact Center – Evaluate closed conversations with Quality Evaluation Agent [MC1198596]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-thepaintedsquare-820904-1024x683.webp "Dynamics 365 Contact Center – Evaluate closed conversations with Quality Evaluation Agent [MC1198596] 3")
![Power Platform – Power Platform Environment Settings app [MC1194585]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-frostroomhead-9436715-1024x683.webp "Power Platform – Power Platform Environment Settings app [MC1194585] 5")
![Power Platform Monitor – Announcing Copilot Studio agent health metrics and alerts in Public Preview [MC1194567]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-ivaivo-15109651-1024x683.webp "Power Platform Monitor - Announcing Copilot Studio agent health metrics and alerts in Public Preview [MC1194567] 6")