Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1096046]

Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1096046]

Message ID: MC1096046We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on July 31, 2025. How does this affect me?Customer service representatives can now use Copilot-powered intent suggestions to transfer conversations to…
Dynamics 365 Customer Insights – Journeys – Respect quiet times, engage based on location and time zones [MC1092332]

Dynamics 365 Customer Insights – Journeys – Respect quiet times, engage based on location and time zones [MC1092332]

Message ID: MC1092332We are announcing the ability to ensure compliance with geographical regulations and elevate customer satisfaction by customizing quiet time rules per region in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on July 1,…