(Updated) Microsoft Teams: Recently used emojis sync across devices [MC1256307]
Posted inMicrosoft Teams

(Updated) Microsoft Teams: Recently used emojis sync across devices [MC1256307]

Message ID: MC1256307 (Updated) Updated April 21, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We’re releasing an improvement to Microsoft Teams that syncs your recently used emojis and reactions across devices. With this update, users will…
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Microsoft Teams: Live chat will be renamed to Customer Connect [MC1287369]
Posted inMicrosoft Teams

Microsoft Teams: Live chat will be renamed to Customer Connect [MC1287369]

Message ID: MC1287369 [Introduction]Live chat in Microsoft Teams enables small and medium businesses to connect with customers through a chat widget embedded on their websites. Website visitors can chat directly with business employees, who receive and manage these conversations in…
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Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Update representative presence on missed, rejected notification [MC1287358]

Message ID: MC1287358 We are announcing an update to the ability in Copilot Service Admin Center (CSAC) to update admin settings for transitioning customer service representatives (CSR) presence on missing and rejecting a notification in Dynamics 365 Contact Center. This…
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(Updated) Microsoft Teams: Badging updates to help users find messages that count [MC1268911]
Posted inMicrosoft Teams

(Updated) Microsoft Teams: Badging updates to help users find messages that count [MC1268911]

Message ID: MC1268911 (Updated) Updated April 21, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We’re updating how Microsoft Teams calculates and displays badge counts to make it easier for users to find and clear messages…
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