Dynamics 365 Contact Center – Customize transfers and consults for queues, representatives [MC1221931]

Dynamics 365 Contact Center – Customize transfers and consults for queues, representatives [MC1221931]

Message ID: MC1221931 We are announcing the ability to customize transfers and consults for queues and customer service representatives in Dynamics 365 Contact Center. This feature will reach general availability on January 26, 2026.How does this affect me?This feature allows…
(Updated) Microsoft Defender for Office 365: Admins can block external users in Microsoft Teams from Defender Portal [MC1200058]

(Updated) Microsoft Defender for Office 365: Admins can block external users in Microsoft Teams from Defender Portal [MC1200058]

Message ID: MC1200058 (Updated) Updated January 23, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We’re introducing an integration between Microsoft Teams and Microsoft Defender for Office 365 that allows security admins to manage blocked external users…
(Updated) Microsoft Word, Excel, and PowerPoint agents: A new Copilot experience for content creation [MC1187799]

(Updated) Microsoft Word, Excel, and PowerPoint agents: A new Copilot experience for content creation [MC1187799]

Message ID: MC1187799 (Updated) Updated January 22, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We’re introducing new Word, Excel, and PowerPoint agents in Microsoft 365 Copilot to help users create documents, workbooks, and presentations more efficiently…
Message Trace support on Graph API is now in Public Preview [MC1221939]

Message Trace support on Graph API is now in Public Preview [MC1221939]

Message ID: MC1221939 [Introduction]We’re introducing Message Trace support on Microsoft Graph to provide a modern, REST‑based API experience for tracing email across your Exchange Online organization. This update aligns with our ongoing effort to move message trace support from the legacy Reporting…
(Updated) Microsoft Viva: Copilot Dashboard – Broader access to M365 Copilot Chat insights [MC1191915]

(Updated) Microsoft Viva: Copilot Dashboard – Broader access to M365 Copilot Chat insights [MC1191915]

Message ID: MC1191915 (Updated) Updated January 23, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We are excited to announce the upcoming rollout of Microsoft 365 Copilot Chat Adoption Metrics in Microsoft Copilot Dashboard to tenants that…
Microsoft 365 Copilot: AI audio overview support for pages and additional languages in Viva Connections and SharePoint [MC1221924]

Microsoft 365 Copilot: AI audio overview support for pages and additional languages in Viva Connections and SharePoint [MC1221924]

Message ID: MC1221924 [Introduction] We are expanding AI-powered audio overview capabilities in Microsoft Viva Connections and SharePoint. This update introduces support for additional languages in the Viva Connections news reader experience and brings AI-generated audio summaries to SharePoint site pages…