![Dynamics 365 Customer Service – Define critical questions in evaluation criteria [MC1255709]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-sarah-trummer-155385-955787-1024x683.webp "Dynamics 365 Customer Service – Define critical questions in evaluation criteria [MC1255709] 1")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Define critical questions in evaluation criteria [MC1255709]
Message ID: MC1255709 We are announcing the ability to define critical questions in evaluation criteria in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026.How does this affect me?Critical questions allow users to mark questions…
![Microsoft Copilot Studio – Read only Analytics Viewer role [MC1255508]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-minan1398-1527255-1024x683.webp "Microsoft Copilot Studio - Read only Analytics Viewer role [MC1255508] 2")
![(Updated) Microsoft Teams: Improvements to “Activity in other accounts and orgs panel” [MC1184992]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-106144-1024x683.webp "(Updated) Microsoft Teams: Improvements to \"Activity in other accounts and orgs panel\" [MC1184992] 3")
![(Updated) Microsoft Entra passkeys on Windows now support phishing-resistant sign-in [MC1247893]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-elijahsad-8038906-1024x683.webp "(Updated) Microsoft Entra passkeys on Windows now support phishing-resistant sign-in [MC1247893] 4")
![(Updated) Set a custom name for the OneDrive sync folder [MC1242782]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-urlapovaanna-2957060-1024x683.webp "(Updated) Set a custom name for the OneDrive sync folder [MC1242782] 5")
![Lists as a knowledge source for agents in SharePoint and OneDrive [MC1255409]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-sun-god-apolo-230380599-31233586-1024x683.webp "Lists as a knowledge source for agents in SharePoint and OneDrive [MC1255409] 6")