Dynamics 365 Sales – Reduce competitive risk with tailored insights and talking points from Sales Qualification Agent [MC1163771]

Dynamics 365 Sales – Reduce competitive risk with tailored insights and talking points from Sales Qualification Agent [MC1163771]

Message ID: MC1163771 We are announcing the ability to proactively mitigate competitive risks with tailored competitor insights and talking points from the Sales Qualification Agent in Dynamics 365 Sales. This feature will reach general availability on October 31, 2025.How does…
Improved device selection on Microsoft Teams meeting join screen [MC1163761]

Improved device selection on Microsoft Teams meeting join screen [MC1163761]

Message ID: MC1163761 [Introduction] To reduce confusion and last-minute device switching, Microsoft is introducing improved audio device selection on the Microsoft Teams join screen. Users can now confirm and change their microphone, speaker, or headset directly from the join screen—without…
Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1163733]

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1163733]

Message ID: MC1163733 We are announcing the ability to create multisession apps. This feature will reach general availability on October 31, 2025.How does this affect me?When enabled, administrators can turn on multisession capabilities for custom model-driven apps. With this feature,…
Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools [MC1163728]

Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools [MC1163728]

Message ID: MC1163728 We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?Custom productivity tools in Copilot…