MC1411066: Dynamics 365 Contact Center Adds Automated Shift Rotations for Workforce Coverage

MC1411066: Dynamics 365 Contact Center Adds Automated Shift Rotations for Workforce Coverage

Dynamics 365 – Contact Center – Automate shift rotations for consistent workforce coverage Message ID: MC1411066 We are announcing the ability to automate shift rotations for consistent workforce coverage in Dynamics 365 Contact Center. This feature will reach general availability…
MC1409304: Microsoft Teams Adds Facilitator to Detect and Resolve Knowledge Gaps in Meetings

MC1409304: Microsoft Teams Adds Facilitator to Detect and Resolve Knowledge Gaps in Meetings

Message ID: MC1409304 (Updated) Updated June 30, 2026: We have updated the timeline. Thank you for your patience. [What and Why]We are introducing a new Microsoft Teams Facilitator capability that proactively detects and resolves knowledge gaps during meetings. Facilitator can identify…