Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent [MC1187356]

Message ID: MC1187356 We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent Agent's advanced AI capabilities in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.How…
Tags: , No Comments
(Updated) Microsoft Teams: Introducing the Network Strength Indicator [MC1077865]
Posted inMicrosoft Teams

(Updated) Microsoft Teams: Introducing the Network Strength Indicator [MC1077865]

Message ID: MC1077865 (Updated) Updated November 19, 2025: We have updated the timeline. Thank you for your patience. To improve meeting clarity and reduce confusion caused by connectivity issues, we’re adding a new Network Strength Indicator. This message is associated with…
Tags: , , , No Comments
Learning agent in Frontier [MC1187676]
Posted inMicrosoft Viva

Learning agent in Frontier [MC1187676]

Message ID: MC1187676 [Introduction]The Learning agent is now available in Frontier. This agent helps employees build skills through personalized microlearning and structured learning experiences embedded directly into Microsoft 365 tools. These experiences include personalized task-based Copilot tips to augment workflows,…
Tags: , , No Comments
Microsoft Edge for Business and Microsoft 365 Copilot: Introducing “What’s New” page after major updates [MC1188225]

Microsoft Edge for Business and Microsoft 365 Copilot: Introducing “What’s New” page after major updates [MC1188225]

Message ID: MC1188225 [Introduction:] Microsoft Edge for Business is introducing a “What’s New” webpage to inform and educate users about the latest features and enhancements in Edge and Microsoft 365 Copilot. After a major browser version update, this page will…
Tags: , , , No Comments
Microsoft Teams: Private chat for organizers and presenters in structured meetings, webinars, and town halls [MC1188222]
Posted inMicrosoft Teams

Microsoft Teams: Private chat for organizers and presenters in structured meetings, webinars, and town halls [MC1188222]

Message ID: MC1188222 [Introduction] We’re introducing a private chat feature for organizers, co-organizers, and presenters in structured meetings and webinars in Microsoft Teams. This separate chat enhances collaboration by allowing key participants to communicate privately before, during, and after the…
Tags: , , , No Comments