Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages [MC1265755]

Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages [MC1265755]

Message ID: MC1265755 We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights - Journeys in conjunction with Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.…
(Updated) Microsoft Teams: New slash command in compose to create workflows [MC1254553]

(Updated) Microsoft Teams: New slash command in compose to create workflows [MC1254553]

Message ID: MC1254553 (Updated) Updated March 30, 2026: We have updated the content. Thank you for your patience. [Introduction]We’re introducing a new slash command, /createworkflow, in the Microsoft Teams message compose box. A workflow is an automated process that handles repetitive…
Dynamics 365 Contact Center – Consent-Based Recording for Voice Interactions [MC1265742]

Dynamics 365 Contact Center – Consent-Based Recording for Voice Interactions [MC1265742]

Message ID: MC1265742 We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk during customer voice interactions. This feature captures explicit customer consent at the start of calls with voice agents.…