Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733]
Message ID: MC1265733 We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?The Unified Suggested Next Actions framework provides…
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![(Updated) Microsoft 365 Copilot: Customize how managers are identified in Workforce Insights agent and Copilot responses [MC1260710] 2 (Updated) Microsoft 365 Copilot: Customize how managers are identified in Workforce Insights agent and Copilot responses [MC1260710]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-kuan-yu-huang-252427105-32459953-1024x683.webp)
![(Updated) Microsoft 365 Copilot: Create and view Outlook rules [MC1223821] 3 (Updated) Microsoft 365 Copilot: Create and view Outlook rules [MC1223821]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-rostislav-5011647-1024x683.webp)
![(Updated) Microsoft 365 Copilot: Email triage with pin, flag, archive, and mark read [MC1193695] 4 (Updated) Microsoft 365 Copilot: Email triage with pin, flag, archive, and mark read [MC1193695]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-kinkate-368260-1024x683.webp)
![(Updated) Targeted file and folder restores in Microsoft 365 Backup [MC1245216] 5 (Updated) Targeted file and folder restores in Microsoft 365 Backup [MC1245216]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-freestockpro-319975-1024x683.webp)
![Microsoft 365 Copilot: Admins will be able to enable third‑party model providers for specific users and groups [MC1263276] 6 Microsoft 365 Copilot: Admins will be able to enable third‑party model providers for specific users and groups [MC1263276]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-everson-mayer-478307-1481309-1024x683.webp)