Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1163106]

Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1163106]

Message ID: MC1163106 We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this affect me? This feature allows…
Dynamics 365 Customer Insights – Journeys – Streamline event planning with set registration periods [MC1163116]

Dynamics 365 Customer Insights – Journeys – Streamline event planning with set registration periods [MC1163116]

Message ID: MC1163116 We are announcing the ability to streamline event planning with set registration periods in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on October 31, 2025. How does this affect me? This feature…