Dynamics 365 Contact Center – OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views [MC1163115]

Dynamics 365 Contact Center – OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views [MC1163115]

Message ID: MC1163115 We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this…
Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]

Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations [MC1163093]

Message ID: MC1163093 We are announcing the ability to use Copilot's intent knowledge base to route conversations to the appropriate service representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025. How does this…
Microsoft 365 Copilot: Version history now available in Copilot Pages [MC1162965]

Microsoft 365 Copilot: Version history now available in Copilot Pages [MC1162965]

Message ID: MC1162965 [Introduction:]We're introducing version history in Microsoft 365 Copilot Pages to help users confidently refine their work. This feature allows users to view and restore previous versions of a page—whether changes were made manually, through Copilot, or collaboratively.…