Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1181910]

Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent [MC1181910]

Message ID: MC1181910 We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on October 31, 2025.How does this affect me?Customer service representatives can now use Copilot-powered intent suggestions to transfer conversations to…
Microsoft Purview: Integration with Entra GSA Internet Access to enable sensitive file filtering at the network layer [MC1181769]

Microsoft Purview: Integration with Entra GSA Internet Access to enable sensitive file filtering at the network layer [MC1181769]

Message ID: MC1181769 [Introduction] To help organizations better protect sensitive files in transit, we're introducing a public preview for extending Microsoft Purview Data Loss Prevention (DLP) policies to the network through integration with Entra Global Secure Access Internet Access. Through…
Microsoft Copilot Studio: Introducing the pre-purchase plan (P3) [MC1181771]

Microsoft Copilot Studio: Introducing the pre-purchase plan (P3) [MC1181771]

Message ID: MC1181771 We’re launching a Pre-Purchase Plan (P3) for Microsoft Copilot Studio: a prepaid capacity option on Azure rails. This plan is Microsoft Azure Consumption Commitment (MACC)-eligible, offers annual commitment discounts, auto-monetizes overages at Pay-As-You-Go (PayGo) rates, and uses…