Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]

Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]

Message ID: MC1163122 (Updated) Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to create proactive engagements within Dynamics 365 Contact Center that complies with the Telephone…
(Updated) Microsoft Teams: Collaborative Notes in Chats [MC1148543]

(Updated) Microsoft Teams: Collaborative Notes in Chats [MC1148543]

Message ID: MC1148543 (Updated) Updated October 2, 2025: We have updated the content. Thank you for your patience. IntroductionWe’re introducing Teams Collaborative Notes (powered by Loop) in group chats across desktop and web experiences. This feature enables users to co-create and…
(Updated) Microsoft Outlook: Summarize email with Copilot chat [MC1162289]

(Updated) Microsoft Outlook: Summarize email with Copilot chat [MC1162289]

Message ID: MC1162289 (Updated) Updated October 2, 2025: We have updated the content. Thank you for your patience.[Introduction]We're introducing a new way to quickly summarize emails and attachments using Copilot chat in Outlook. With a single click, users can generate…
(Updated) Microsoft Entra: Cross-cloud synchronization now available [MC1124558]

(Updated) Microsoft Entra: Cross-cloud synchronization now available [MC1124558]

Message ID: MC1124558 (Updated) Updated October 2, 2025: We have updated the timeline. Thank you for your patience. IntroductionWe’re introducing cross-cloud synchronization in Microsoft Entra to help organizations streamline user lifecycle management across Microsoft’s commercial, US Government, and China cloud environments.…