Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Analyze adherence history to optimize workforce planning [MC1189137]
Message ID: MC1189137 (Updated) We are announcing the ability to analyze adherence history to optimize workforce planning in Dynamics 365 Contact Center. This feature will reach general availability on January 30, 2026. How does this affect me? The Adherence History…
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![Dynamics 365 Contact Center - Update default Messaging Queues assignment strategy - Least Active [MC1181931] 2 Dynamics 365 Contact Center – Update default Messaging Queues assignment strategy – Least Active [MC1181931]](https://mwpro.co.uk/wp-content/uploads/2025/06/nature-3102762_1920-1024x683.webp)
![(Updated) Microsoft Edge: Microsoft 365 Copilot will support summarization and contextual grounding [MC1187682] 3 (Updated) Microsoft Edge: Microsoft 365 Copilot will support summarization and contextual grounding [MC1187682]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-eric-anada-280222-1495580-1024x683.webp)
![(Updated) Microsoft Loop – Require Existing Microsoft 365 Group for New Loop workspaces [MC929022] 4 (Updated) Microsoft Loop – Require Existing Microsoft 365 Group for New Loop workspaces [MC929022]](https://mwpro.co.uk/wp-content/uploads/2025/06/fractal-1207667_1920-1024x683.webp)
![(Updated) Rewrite with Microsoft 365 Copilot Chat coming soon to Edge for Business users [MC1146821] 5 (Updated) Rewrite with Microsoft 365 Copilot Chat coming soon to Edge for Business users [MC1146821]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-justin-hamilton-16109-92248-1024x683.webp)
![Interpreter agent in Teams calls [MC1191612] 6 Interpreter agent in Teams calls [MC1191612]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-lastly-808465-1024x683.webp)