Dynamics 365 Contact Center- Use representatives for commercial proactive engagement [MC1325374]

Dynamics 365 Contact Center- Use representatives for commercial proactive engagement [MC1325374]

Message ID: MC1325374 We are announcing the ability to use representatives for commercial proactive engagement in Dynamics 365 Contact Center. This feature will reach general availability on June 30, 2026.How does this affect me?This feature enables administrators and journey authors…
(Updated) Microsoft Teams: Report external users for security concerns [MC1309744]

(Updated) Microsoft Teams: Report external users for security concerns [MC1309744]

Message ID: MC1309744 (Updated) Updated May 28, 2026: We have updated the timeline. Thank you for your patience. [Introduction]To help organizations respond more quickly to external security threats, Microsoft Teams will allow users to report suspicious external users directly from Teams.…
(Updated) Microsoft 365 Copilot: Comprehensive Copilot metrics in Copilot Analytics [MC1266023]

(Updated) Microsoft 365 Copilot: Comprehensive Copilot metrics in Copilot Analytics [MC1266023]

Message ID: MC1266023 (Updated) Updated May 28, 2026: We have updated the content and timeline. Thank you for your patience. [Introduction]We are adding new Copilot metrics across Microsoft 365 apps to help you better understand how users engage with Copilot. These…
(Updated) Using groups to enable Frontier access in the Frontier Admin Control [MC1309739]

(Updated) Using groups to enable Frontier access in the Frontier Admin Control [MC1309739]

Message ID: MC1309739 (Updated) Updated May 28, 2026: We have updated the content. Thank you for your patience. [Introduction] We’re improving the Frontier Admin Control by adding support for Entra ID groups when managing Frontier enrollment. This update helps administrators scale…