MC1411066: Dynamics 365 Contact Center Adds Automated Shift Rotations for Workforce Coverage
Posted inDynamics 365 Apps

MC1411066: Dynamics 365 Contact Center Adds Automated Shift Rotations for Workforce Coverage

Dynamics 365 – Contact Center – Automate shift rotations for consistent workforce coverage Message ID: MC1411066 We are announcing the ability to automate shift rotations for consistent workforce coverage in Dynamics 365 Contact Center. This feature will reach general availability…
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MC1409304: Microsoft Teams Adds Facilitator to Detect and Resolve Knowledge Gaps in Meetings
Posted inMicrosoft Teams

MC1409304: Microsoft Teams Adds Facilitator to Detect and Resolve Knowledge Gaps in Meetings

Message ID: MC1409304 (Updated) Updated June 30, 2026: We have updated the timeline. Thank you for your patience. [What and Why]We are introducing a new Microsoft Teams Facilitator capability that proactively detects and resolves knowledge gaps during meetings. Facilitator can identify…
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(Updated) Microsoft Teams: Private chat for organizers and presenters in structured meetings, webinars, and town halls [MC1188222]
Posted inMicrosoft Teams

(Updated) Microsoft Teams: Private chat for organizers and presenters in structured meetings, webinars, and town halls [MC1188222]

Message ID: MC1188222 (Updated) Updated June 30, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We’re introducing a private chat feature for organizers, co-organizers, and presenters in structured meetings and webinars in Microsoft Teams. This separate chat…
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