Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1163733]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Use Copilot-powered email template recommendations [MC1163733]

Message ID: MC1163733 We are announcing the ability to create multisession apps. This feature will reach general availability on October 31, 2025.How does this affect me?When enabled, administrators can turn on multisession capabilities for custom model-driven apps. With this feature,…
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Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools [MC1163728]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools [MC1163728]

Message ID: MC1163728 We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.How does this affect me?Custom productivity tools in Copilot…
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Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights [MC1163730]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Monitor work item, representative lifecycle in Application Insights [MC1163730]

Message ID: MC1163730 We are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?This feature enables…
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[Updated] Microsoft Copilot Studio – Information about hosted browser in computer use [MC1146242]
Posted inPower Platform

[Updated] Microsoft Copilot Studio – Information about hosted browser in computer use [MC1146242]

Message ID: MC1146242 (Updated) We are introducing a tenant level product feature setting, hosted browser in computer use, for Microsoft Copilot Studio. This feature allows administrators to control whether Copilot Studio’s computer use tool can be executed on a hosted…
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Dynamics 365 Contact Center – Select a representative automatically in consult to queue [MC1163735]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Select a representative automatically in consult to queue [MC1163735]

Message ID: MC1163735 We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.How does this affect me?When service representatives select a…
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