Dynamics 365 Contact Center – Quality Evaluation Agent Evaluation Criteria Extensibility [MC1225441]

Dynamics 365 Contact Center – Quality Evaluation Agent Evaluation Criteria Extensibility [MC1225441]

Message ID: MC1225441 We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables organizations to enforce a shared…
Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility [MC1225428]

Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility [MC1225428]

Message ID: MC1225428 We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables supervisors to update published evaluation…
Dynamics 365 Contact Center – Quality Evaluation Agent evaluation criteria versioning [MC1225430]

Dynamics 365 Contact Center – Quality Evaluation Agent evaluation criteria versioning [MC1225430]

Message ID: MC1225430 We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables supervisors to update published evaluation…
Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility [MC1225438]

Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility [MC1225438]

Message ID: MC1225438 We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables organizations to enforce a shared…
Drawn electronic signatures with eSignature for Microsoft 365 [MC1225195]

Drawn electronic signatures with eSignature for Microsoft 365 [MC1225195]

Message ID: MC1225195 [Introduction] We’re adding a new option that allows users to draw their electronic signature when signing PDFs in eSignature for Microsoft 365. This provides a more natural signing experience and expands the existing typed signature option.This message…