![Dynamics 365 Contact Center – Handle duplicate callback requests gracefully when queues are overflowing [MC1214118]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-scottwebb-532574-1024x683.webp "Dynamics 365 Contact Center - Handle duplicate callback requests gracefully when queues are overflowing [MC1214118] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Handle duplicate callback requests gracefully when queues are overflowing [MC1214118]
Message ID: MC1214118 We are announcing the ability to define how duplicate requests for callback are handled in Dynamics 365 Contact Center. This feature will reach general availability on January 30, 2026. How does this affect me? This feature enables…
![Dynamics 365 Contact Center – Monitor real-time conversations with Quality Evaluation Agent [MC1214103]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-apasaric-3310691-1024x683.webp "Dynamics 365 Contact Center - Monitor real-time conversations with Quality Evaluation Agent [MC1214103] 2")
![Introducing new tool to migrate content from Slack to Microsoft Teams [MC1213779]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-lucasallmann-612891-1024x683.webp "Introducing new tool to migrate content from Slack to Microsoft Teams [MC1213779] 3")
![Dynamics 365 Apps – Audit data for entity routing configurations and entities [MC1213470]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-adrien-olichon-1257089-3137051-1024x683.webp "Dynamics 365 Apps – Audit data for entity routing configurations and entities [MC1213470] 4")
![(Updated) Microsoft Viva – Viva Glint: Export Executive Summary report in Viva Glint to editable PowerPoint slides [MC1194612]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-megan-forbes-347998-963436-1024x768.webp "(Updated) Microsoft Viva - Viva Glint: Export Executive Summary report in Viva Glint to editable PowerPoint slides [MC1194612] 5")
![(Updated) New “Prepare” button added to the “Up Next” card for Microsoft 365 Copilot users [MC1187395]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-cup-of-couple-7657215-1024x683.webp "(Updated) New \"Prepare\" button added to the \"Up Next\" card for Microsoft 365 Copilot users [MC1187395] 6")