Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation [MC1165529]

Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation [MC1165529]

Message ID: MC1165529 We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. This feature will reach general availability on November 3, 2025. How does this affect me? We are…
(Updated) Microsoft Outlook: Declarative Agents in Copilot Chat coming to classic Outlook for Windows [MC1162288]

(Updated) Microsoft Outlook: Declarative Agents in Copilot Chat coming to classic Outlook for Windows [MC1162288]

Message ID: MC1162288 (Updated) Updated October 3, 2025: We have updated the timeline. Thank you for your patience.[Introduction:]To enhance the extensibility of Microsoft 365 Copilot, we’re introducing support for Declarative Agents in Copilot Chat within classic Outlook for Windows. Declarative Agents…
(Updated) Microsoft 365 Copilot: The chat experience will offer better search refinement in the CIQ menu “Files” tab [MC1048631]

(Updated) Microsoft 365 Copilot: The chat experience will offer better search refinement in the CIQ menu “Files” tab [MC1048631]

Message ID: MC1048631 (Updated) Updated October 3, 2025: We have updated the timeline. Thank you for your patience.  Coming soon to the chat experience in Microsoft 365 Copilot (formerly BizChat): Users will be able to use a File type filter and…
OneDrive: Simplified file transfer for departing employees [MC1164381]

OneDrive: Simplified file transfer for departing employees [MC1164381]

Message ID: MC1164381 Introduction We’re introducing enhancements to OneDrive that simplify the process of managing files when employees leave your organization. These updates improve visibility, streamline bulk transfers, and help ensure important content remains accessible and shared appropriately.This feature is…
Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]

Dynamics 365 Contact Center – Use representatives for commercial proactive engagement [MC1163122]

Message ID: MC1163122 (Updated) Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing the ability to create proactive engagements within Dynamics 365 Contact Center that complies with the Telephone…